One monthly scope, written down before you sign it.
Everything above under a single monthly retainer, with the scope written down before you sign rather than discovered at the first invoice. You get a named engineer, a published rate, and a list of what is not included — because the exclusions are the part that costs people money.
Most managed-IT contracts price per seat and leave the boundary vague, so "unlimited support" quietly means unlimited tickets and billable everything else. We do the opposite: the retainer names the systems covered, the response times, and the work that falls outside it. Projects, migrations and after-hours incident response are quoted separately and in advance, so a bad month is never a surprise line item.
- ✓A named engineer who knows your environment — not a rotating queue
- ✓Monitoring, patching, backups and tested restores under one scope
- ✓Written response targets, and what happens when we miss one
- ✓An explicit exclusions list: projects, migrations, hardware spend and after-hours work are quoted separately, never assumed
- ✓Quarterly review of what the retainer actually covered, so it tracks reality instead of drifting
- ✓Documentation you keep — runbooks, diagrams and credentials handed over, not held hostage
- ✓A clean exit: 30 days' notice and everything transfers, because a contract you cannot leave is not a service
Organizations of 5–100 staff that would rather not employ an IT department, and would rather not be surprised by what their current provider does not cover.
A practice on a per-seat contract was paying a monthly retainer and separately for every incident that mattered. We priced a single scope against their actual systems, moved backups and patching inside it, and put projects on written quotes. Their spend became predictable without going up.
Fixed scope, fixed price, agreed in writing — see how we work.