IT infrastructure your duty of confidentiality can rest on.
Your obligations under ABA Model Rule 1.6 don't pause at the firewall. We design and operate the systems behind a modern practice — email, document handling, client communication, audit trails — for firms whose work demands a posture stronger than "trust us."
What "good IT for a law firm" actually means
Most managed-service providers treat law firms like any other small business: a few seats, a Microsoft 365 tenant, a backup script, a help desk. That works until it doesn't — until the day a client asks who has access to their matter file, until an opposing counsel issues a discovery preservation letter, until your malpractice carrier asks specific questions on the renewal questionnaire.
We start somewhere different: with the legal-ethics constraints that actually shape your practice, then design the technical posture that satisfies them. The result tends to look unfamiliar to general-purpose IT shops — and like a relief to firm administrators who've had to translate between counsel and a vendor for years.
What we cover
Concrete capability areas where firms most often need help. Engagements typically start with one and expand.
Confidential email + file sharing
Self-hosted mail with TLS-required transport, DKIM/SPF/DMARC enforced, encrypted-at-rest storage, and routing that never sends client data through third-party content scanners. No "smart features" that require reading messages.
Matter-aware document handling
Document management with per-matter access control, retention policies that honor preservation obligations, and audit trails that survive the inevitable "who saw what, when?" question. Designed to make e-discovery production faster, not slower.
Compliance-ready audit posture
Logs, access reviews, and control documentation organized for state-bar inquiries, cyber-liability questionnaires, and client-side vendor reviews. We've answered these questions before; we know which evidence each reviewer actually wants.
Conflicts and access discipline
User and group structure that mirrors how matters actually run — partner / associate / paralegal / outside counsel — so an ethical wall is enforced by the file system, not by an attorney remembering not to look. Onboarding and offboarding scripts that don't leave a former associate with stale access.
Threat-modeled defense
Phishing resistance tuned for the lures that actually target lawyers (wire-fraud impersonations, false subpoenas, malicious filing-portal lookalikes). Endpoint and network defenses sized to the firm — no enterprise theater you can't operate.
Continuity and recovery
Backups that survive ransomware (immutable, tested, restorable to a known-good point). Documented runbooks for the scenarios most likely to take a small firm offline. Retainer-grade response if the worst day happens.
We design infrastructure where the privacy guarantee is provable, not promised.
Most vendors say they take privacy seriously and ask you to take their word for it. We design pipelines where the promise is verifiable from the architecture — where the answer to "could this system have leaked X?" is sometimes "no, by construction" instead of "let me check the logs."
That posture matters in two places. First, when a client or opposing counsel asks pointed questions about your data handling, you have answers your IT vendor can defend in writing. Second, when something goes wrong — and infrastructure eventually does — your incident response is shorter because the blast radius was bounded by design.
How an engagement starts
There's no template. Every firm we work with starts with a different bottleneck — a flagged renewal questionnaire, a botched cloud migration, a client demand we read on their behalf, an associate who left with the wrong things on a laptop. The intake conversation is short; the proposal that follows is specific.
- 1
Confidentiality review (no commitment)
A 45-minute call about your current setup, current pain, and the specific obligations that shape your decisions. We sign an NDA before; we leave with enough to write a real proposal.
- 2
Written proposal
Specific scope, specific deliverables, specific price. Includes which of your existing tools stay, which we replace, and what the 90-day picture looks like.
- 3
Implementation + handoff
We do the work; you get documentation that lets your next vendor (or in-house IT person) run it without us. Optional ongoing retainer for monitoring and incident response.
Ready to talk?
Tell us what's on your plate — even if you're not sure whether it's an IT problem yet. The first conversation is free, the NDA is mutual, and we'll tell you if we're not the right fit.
Or write to team@plausiden.com · 978-351-6495