Our services

Comprehensive IT, specifically scoped.

We offer a full suite of IT solutions designed for organizations that want infrastructure they can audit, retain, and eventually run without us. General scope, specific expertise — pick the area that's biting you, or schedule an intake to figure out where to start.

IT Operations

Complete infrastructure management designed to keep your business running smoothly. We handle monitoring, maintenance, patching, and support so your team can focus on the work that earns revenue.

We operate IT the way ops engineers do at companies that take uptime seriously: written runbooks, change management with rollback paths, monitoring you can interpret without a dashboard PhD, and tickets that close with documentation, not just "fixed."

Capabilities

24/7 monitoring with alert routing tuned for your team's actual on-call hours
Patching cadence + change windows documented in advance, never a surprise
Backup + tested restore procedures (the test is the part most vendors skip)
Disaster-recovery runbooks specific to your stack, rehearsed annually
Cloud cost discipline — we'll flag the $400/mo orphaned NAT gateway
Help desk that documents the answer once, not the same answer ten times

Who we typically work with

Practices and small businesses with 5–100 staff whose IT is currently "the person who's good with computers" plus a Microsoft 365 reseller.

Sample engagement

A 15-person law firm handed off the IT function from a departing partner. We took over Microsoft 365 admin, rebuilt the patch cadence, wrote three runbooks (network down, M365 outage, ransomware), and migrated their backups to a tested off-site target. 90-day handoff to a half-time IT coordinator.

Talk to us about IT Operations →

Disaster Recovery

Recovery posture engineered to be tested, not just documented. We design backup + restore + failover so the procedure on paper matches the procedure under pressure — and we rehearse it on a cadence that catches drift before an incident does.

DR plans that don't get rehearsed are theater. We design the recovery procedure first, the backup schedule second, and we run live restore rehearsals on a cadence that matches the regulatory and contractual posture of the business. The test is the deliverable; the documentation is the artifact.

Capabilities

Recovery-time + recovery-point objectives written down per workload, not assumed
Backup strategy designed for the actual restore path — backups you can't restore from are a liability, not an asset
Cross-region / off-site replication tuned to threat model, not a vendor's default tier
Live restore rehearsals on a cadence the practice can sustain — typically twice yearly
Failover runbooks rehearsed under the conditions on-call would actually face
Compliance-grade evidence packets for carriers, regulators, and downstream client reviews
Tabletop incident exercises with the people who'd actually be in the room

Who we typically work with

Practices and small businesses that have outgrown "we have a backup somewhere" and need a recovery posture that survives a malpractice carrier review, a state-bar audit, or a HIPAA OCR letter.

Sample engagement

A specialty practice's annual DR rehearsal exposed that their last-known-good backup was 11 days stale and the documented restore procedure referenced an admin who'd left two years prior. We rebuilt the backup target, rewrote the restore runbook against the current stack, and ran a tested restore that completed inside the documented RTO.

Talk to us about Disaster Recovery →

Cyber Security

Defense-in-depth strategies sized to your actual threat model. From compliance audits to real-time threat detection, we secure your digital perimeter without the enterprise theater you can't operate.

Most small organizations don't need a SOC; they need correctly-configured defaults, a written incident-response plan, and someone whose phone rings when the canary trips. We design the posture that matches that reality — and produces evidence regulators, carriers, and clients are starting to ask for.

Capabilities

Threat modeling — what would actually hurt us, vs. checklist theater
Endpoint defense (EDR + DNS + DLP) sized to staff count, not seat-license fantasies
Email authentication: SPF, DKIM, DMARC, MTA-STS — all four, properly tuned
Penetration testing on the surfaces that matter (web app, internal AD, BYOD)
Compliance audits + evidence packets for SOC 2, HIPAA, state-bar, NIST CSF
Phishing simulation tuned to the lures targeting your industry, not generic
Incident-response retainer — we'll be the people you call at 3am

Who we typically work with

Organizations whose clients, regulators, or insurers are starting to ask pointed security questions. Law firms, healthcare practices, RIAs, journalism orgs, advocacy nonprofits.

Sample engagement

A regional medical practice failed a malpractice carrier renewal questionnaire on three controls. We documented the existing controls, remediated the three gaps (MFA on M365 admin, encrypted backups, written WISP), and produced an evidence packet the carrier accepted. Next renewal sailed through.

Talk to us about Cyber Security →

Artificial Intelligence

Practical AI integration that solves a real bottleneck — not AI for AI's sake. We help you identify where machine learning earns its keep, build it cleanly, and avoid the failure modes that have made "AI rollout" a synonym for "vendor lock-in" for many organizations.

We start with the question "what would a 30% improvement on this specific workflow be worth?" and work backward. If the answer is "a tool already exists that's good enough," we say so. If the answer is "build a custom model," we scope it like any other software engagement: written requirements, milestones, acceptance criteria.

Capabilities

Custom ML models for narrow, well-bounded problems (classification, extraction, ranking)
Document intake automation — OCR + structured extraction + human-in-the-loop review
Natural language search over your own corpus (without sending it to a third party)
Predictive analytics with auditable feature engineering, not opaque black boxes
AI strategy review — which of the 47 vendor pitches you've heard are actually worth a pilot
Privacy-preserving deployment patterns (on-prem inference, federated approaches, content-free pipelines)

Who we typically work with

Organizations with a specific high-volume manual workflow they suspect could be partially automated, or a strategy team that needs a reality check on a pending vendor decision.

Sample engagement

A small-claims litigation practice was spending 6 hours per case extracting deadlines from court filings. We built a document-intake pipeline that flags every deadline mentioned in incoming PDFs, attorney reviews and confirms in 5 minutes per case. Throughput up 4x.

Talk to us about Artificial Intelligence →

Industrial Automation

Operational efficiency through automation systems designed for reliability and auditability. We bridge the gap between OT and IT — without exposing your control plane to the corporate network's threat model.

Industrial environments have safety, regulatory, and uptime requirements that consumer-IT vendors don't take seriously. We design with those constraints first: air-gapped where it matters, segmented where it doesn't, and documented at a level that survives the operator turnover that eventually happens.

Capabilities

Robotic process automation (RPA) for back-office workflows that crossed the line from "manual" to "a person's full-time job"
PLC programming + SCADA integration with proper version control and rollback
OT/IT segmentation — production network properly isolated from the corporate domain
Predictive-maintenance instrumentation: sensors, time-series data, alert routing
IoT integration with vendor-locked-down devices, where the only sane path is custom
Workflow optimization audits — find the part of the process that's costing 4x what it should

Who we typically work with

Manufacturers, logistics operators, lab facilities, and field-service organizations whose ops floor still runs on a 12-year-old WindowsCE box that nobody wants to touch.

Sample engagement

A 40-person specialty manufacturer was losing ~3 hours/day to a manual inventory reconciliation between the floor and ERP. We built a barcode-scan pipeline with offline tolerance + nightly reconciliation. Reconciliation now takes 15 minutes; gap-closing time fell from days to hours.

Talk to us about Industrial Automation →

Software Development

Custom software for anything you can describe. If a workflow is yours, a tool is yours, a system is yours, we build it the way it should be built — typed, tested, documented, deployable, and structured so the next engineer (yours or ours) can pick it up without us.

We treat every engagement as if you'll one day hire your own team to take it over. The deliverable is documented code, not a black box. Tests are real (not vanity); the deployment story is one command, not a 9-page wiki page. "Custom" means custom — we don't have a 200-template SaaS framework you have to fit into. We have an opinionated stack and we apply it to whatever the problem actually is.

Capabilities

Anything custom — name a workflow, name a tool, name a system. Civic / governance tooling (e.g., Sacred.Vote), case management, intake automation, internal admin, public-facing apps
Web applications, primarily in Rust + TypeScript stacks for type-safe correctness
Mobile apps for the workflows that need them — never as a checkbox
API design + integration with the systems you already pay for (M365, Salesforce, Stripe, Plaid, etc.)
Legacy modernization with a documented migration path, not a forklift rewrite
Database design that survives 10x growth without an emergency consulting engagement
Self-hostable architectures — your software runs on your infrastructure if you want it to
Open-source-by-default where it serves you, with a clear license posture

Who we typically work with

Organizations with a workflow that's outgrown the off-the-shelf tools, a regulated environment where an off-the-shelf SaaS would create unacceptable data-handling exposure, or a one-of-a-kind requirement (Sacred.Vote-class civic infrastructure, niche compliance pipelines, novel research instrumentation) that no vendor sells.

Sample engagement

A nonprofit running case-management on a Google Sheets + email workflow needed real software but couldn't afford SaaS pricing tiers. We built a self-hosted case-management app on top of their existing infrastructure, documented for in-house handoff. Annual cost: $0 SaaS, ~3hr/mo maintenance.

Talk to us about Software Development →

Hardware Solutions

Strategic procurement and lifecycle management of enterprise hardware. We make sure your team has the right tools — and that the procurement process doesn't become an operational liability.

Hardware is where small-organization IT often hemorrhages money: refresh cycles nobody owns, BYOD chaos that breaks compliance, and surprise vendor markups on "managed" purchases. We standardize the fleet, write the lifecycle policy, and source competitively.

Capabilities

Procurement at pass-through pricing — no license-arbitrage markup
Standardized device images (laptops, workstations, mobile) with proper MDM
Asset management: who has what, when it was bought, when it depreciates out
Lifecycle replacement planning — predictable budget, no surprises
Secure decommissioning + data destruction with documented chain of custody
Hardware repair coordination so a broken laptop is a 2-day inconvenience, not a 2-week one

Who we typically work with

Organizations whose laptop fleet is whatever the staff bought on Best Buy + a few legacy desktops nobody remembers buying. Anyone preparing for an audit that asks "what hardware are you running?"

Sample engagement

A 25-person practice had 19 different laptop configurations, no asset register, and three machines running unsupported OS versions. We standardized on two refresh tiers, wrote a 3-year refresh budget, sourced competitively (saved 18% over their previous vendor), and inventoried everything that walked through the door.

Talk to us about Hardware Solutions →

Network Architecture

Robust network architecture that ensures high availability + speed without enterprise-tier complexity. We design connectivity that scales with you and stays operable by your eventual in-house IT person.

Most small-organization networks accumulate complexity over years until nobody understands them anymore. We start with a documented current-state diagram, then design a target state that's simpler, faster, and properly segmented. No mesh-of-tunnels architectures that nobody can debug at 2am.

Capabilities

Network design + documentation (the diagram + the rationale behind every decision)
VPN solutions: WireGuard for new builds, OpenVPN where legacy compatibility demands it
Wi-Fi architecture: coverage, capacity, segmentation (guest / staff / IoT properly separated)
Connectivity audits — find the dual-uplink that became a single point of failure when one circuit was canceled
Firewall ruleset cleanup with documented rationale for every rule that survives
Tor + onion-service architecture for organizations whose threat model warrants it
Zero-trust patterns sized to small teams, not Fortune 500 implementations

Who we typically work with

Organizations whose network is "whatever the previous IT person set up" plus a few hardware swaps over the years. Anyone preparing to expand to a second location or a hybrid-remote workforce.

Sample engagement

A regional firm with three offices was running a hub-and-spoke VPN that fell over weekly. We replaced it with a mesh WireGuard setup, segmented per-office and per-role, documented the topology + every firewall rule. Outages dropped from weekly to none in the first 90 days.

Talk to us about Network Architecture →

How we approach every engagement

Different shapes, same posture.

Whether the engagement is a $1,500 discovery, a $9,500/mo retainer, or a $60,000 fixed-scope project, the operating posture is identical: written proposals, scope-limited access, audit-ready documentation, and a real handoff path.

We aim for engagements that produce documentation a competent successor can use to take over. The next vendor — yours or ours — should be able to read what we built, understand why, and run it without us. That's what "compose, don't compromise" means at the engagement level.

Read more in how we work or check our pricing posture.

Not sure where to start?

The intake conversation is free, the NDA is mutual, and we'll tell you if we're not the right fit. Tell us what's on your plate — even if you're not sure whether it's an IT problem yet.

Or write to team@plausiden.com · 978-351-6495